Privacy Policy

At The Family Table (“The Family Table,” “we,” “our,” or “us”), we value trust, safety, and transparency. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our platform and services.

The Family Table operates as an online platform connecting traveling families with local Hosts for shared dining and cultural experiences.

By using the Platform, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Name
• Email address
• Phone number
• Account details
• Booking information
• Profile information
• Host descriptions and preferences
• Dietary restrictions or allergy information
• Communications sent through the Platform
• Photography or recording preferences
• Information relating to minors where provided by parents or legal guardians

Information Collected Automatically

We may automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Session information
• General geographic location
• Platform usage analytics

We do not sell personal information to third parties.

2. How We Use Information

We use personal information to:

• operate and improve the Platform;
• facilitate bookings and communication between users;
• personalize user experiences;
• send service-related notifications and updates;
• respond to support requests and safety concerns;
• maintain platform security and prevent fraud;
• comply with legal obligations; and
• communicate information about new Hosts, experiences, or features where permitted by law.

3. Lawful Bases for Processing (GDPR)

Where the European Union General Data Protection Regulation (“GDPR”) applies, we process personal data based on one or more of the following lawful bases:

• user consent;
• performance of a contract;
• compliance with legal obligations;
• protection of vital interests;
• and legitimate interests relating to operation, security, safety, and improvement of the Platform.

Where consent is required by law, users may withdraw consent at any time.

4. Children’s Privacy & Parental Consent

The Family Table is designed for family participation and may involve information relating to minors.

Parents or legal guardians are responsible for:

• providing consent for participation of minors;
• supervising minors during experiences;
• and ensuring that information submitted relating to minors is accurate and appropriate.

We collect only limited information relating to minors where reasonably necessary for participation, safety, dietary accommodation, or operational purposes.

We do not knowingly collect unnecessary personal information from children.

Parents or legal guardians may request access, correction, or deletion of information relating to minors by contacting us directly.

5. Photography, Video & Image Processing

Users may choose whether to consent to photography or video recording during experiences.

Photographs, videos, or recordings containing identifiable individuals may constitute personal data under applicable privacy laws.

Where required by law, The Family Table obtains consent before using images or recordings for promotional, marketing, website, or social media purposes.

Consent may be withdrawn at any time, subject to applicable law and any prior lawful use.

Users are prohibited from recording or distributing images of other participants without appropriate consent.

6. Sharing of Information

We may share information:

• between Hosts and guests as necessary to facilitate experiences;
• with service providers assisting with platform operations;
• with payment processors;
• with analytics or technology providers;
• where required by law;
• or where reasonably necessary to protect safety, rights, or legal obligations.

We require third-party service providers to maintain appropriate confidentiality and data protection standards.

7. International Data Transfers

Because The Family Table may operate internationally, personal information may be transferred to and processed in countries outside a user’s country of residence.

Where required by applicable law, we take reasonable measures to ensure that international data transfers are protected through appropriate safeguards, including contractual protections or transfers to jurisdictions recognized as providing adequate levels of data protection.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide the Platform and services;
• comply with legal, accounting, tax, or regulatory obligations;
• resolve disputes;
• enforce agreements; or
• maintain security and fraud prevention measures.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer reasonably necessary, we take steps to securely delete or anonymize it.

9. User Rights & GDPR Rights

Depending on applicable law and jurisdiction, users may have rights to:

• access personal information;
• correct inaccurate information;
• request deletion of information;
• restrict or object to certain processing;
• withdraw consent;
• request portability of data; and
• file complaints with applicable supervisory authorities.

Users may exercise these rights by contacting us using the information below.

10. Cookies & Analytics

The Family Table uses limited cookies and similar technologies for:

• essential platform functionality;
• account authentication;
• security;
• performance monitoring; and
• basic analytics.

We do not use cookies for invasive behavioral advertising or unnecessary tracking.

Additional information regarding cookies may be provided in our Cookie Policy.

11. Security Measures

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services & Processors

We may use trusted third-party providers to support operation of the Platform, including providers relating to:

• hosting and cloud infrastructure;
• email communications;
• analytics;
• payment processing;
• customer support; and
• security services.

Such providers may process personal information on our behalf subject to contractual confidentiality and data protection obligations.

13. Contact Information

For questions, requests, or privacy-related concerns, please contact:

The Family Table

Website: https://the-familytable.com/

Email: family@the-familytable.com